IT Technical Support
IT support packages tailored for different company sizes, along with their Pricing
Basic IT Support
Users
5 to 8 Users
Helpdesk Support
Remote assistance for technical issues and troubleshooting during business hours (9 AM to 5 PM).
Email Support
Assistance with email setup, configuration, and troubleshooting for supported email platforms.
Software Updates
Regular updates and patches for operating systems and essential software applications.
Antivirus Protection
Installation and management of antivirus software to protect against malware and security threats.
Backup Management
Setup and monitoring of automated backups for critical data to ensure data integrity and disaster recovery.
R6500.00 ZAR /month (Ex Tax)
Standard IT Support
Users
8 to 20 Users
Includes
All features of the Basic package
On-Site Support
On-site visits for technical issues that cannot be resolved remotely, with a predetermined number of hours included per month.
Network Monitoring
Continuous monitoring of network infrastructure, including routers, switches, and firewalls, to detect and address potential issues proactively.
IT Consultation
Quarterly meetings with IT experts to discuss technology needs, review performance, and plan for future growth.
Priority Response
Faster response times for support requests, with guaranteed response within a specified time frame.
R6500.00 ZAR /month (Ex Tax)
Advanced IT Support
Users
20 to 50 Users
Includes
All features of the Basic package
Unlimited On-Site Support
Unlimited on-site visits for technical issues, with flexible scheduling and extended support hours.
Security Management
Implementation and management of advanced security measures, including intrusion detection systems and security audits.
Customized Solutions
Tailored IT solutions and services to meet specific business needs and objectives, with personalized support from dedicated account managers.
R15800.00 ZAR /month (Ex Tax)
Experience The Hozit Features Difference Today!
Proactive Maintenance
Prevention is better than cure, and our proactive maintenance approach ensures that potential issues are identified and addressed before they escalate into major problems. We conduct regular health checks, software updates, and system optimizations to keep your IT environment in peak condition.
24/7 Help Desk Support
Technical issues can arise at any time, disrupting your operations and productivity. That's why our 24/7 help desk support is always available to assist you, no matter when or where an issue occurs. Our team of knowledgeable technicians is just a phone call or email away, ready to provide prompt resolutions and peace of mind.
Remote Troubleshooting
Many IT issues can be resolved remotely, saving you time and minimizing disruptions to your business. Our remote troubleshooting capabilities enable us to diagnose and fix problems efficiently, without the need for an on-site visit. Through secure remote access tools, we can address issues swiftly, ensuring minimal downtime for your business.
On-Site Support
For issues that require hands-on assistance, our on-site support services have you covered. Whether it's hardware installations, network configurations, or infrastructure upgrades, our experienced technicians will visit your location to provide the necessary support and ensure that everything is up and running smoothly.
Customized Support Plans
We understand that every business is unique, with its own set of IT requirements and challenges. That's why we offer customized support plans tailored to your specific needs and budget. Whether you need basic troubleshooting, comprehensive IT management, or project-based assistance, we have a support plan that's right for you.
Vendor Management
Dealing with multiple vendors can be time-consuming and complex. Our vendor management services streamline the process by serving as a single point of contact for all your IT vendors. From software providers to hardware manufacturers, we handle communication, coordination, and issue resolution, allowing you to focus on your business priorities.
Scalable Solutions
As your business grows and evolves, so do your IT needs. Our scalable support solutions grow with you, adapting to changes in your technology environment and business requirements. Whether you're expanding your operations, adding new users, or integrating new systems, we're here to support your growth every step of the way.
Scalable Solutions
IT Technical Support
- Proactive Maintenance
- 24/7 Help Desk Support
- Remote Troubleshooting
- On-Site Support
- Customized Support Plans
- Vendor Management
- Scalable Solutions
