Legacy email platforms
Older mail servers and basic hosting mailboxes may provide limited security, storage, collaboration and availability.
Microsoft Cloud Solutions
Modernise communication, collaboration and security with Microsoft 365
Hozit helps organisations plan, migrate, secure, manage and support Microsoft 365 environments across Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Microsoft Defender.
Service Overview
Professional IT support for growing and established organisations
Microsoft 365 gives organisations a connected platform for email, communication, document collaboration, cloud storage, meetings, identity and security. When it is implemented correctly, employees can work more efficiently from the office, home or while travelling without losing control of business information.
The value of Microsoft 365 extends beyond email. Exchange Online, Microsoft Teams, SharePoint, OneDrive, Entra ID and Microsoft Defender can work together to create a secure digital workplace. However, licensing, migration, permissions, security settings and user adoption must be planned carefully.
Many organisations purchase Microsoft 365 licences but use only a small portion of the available capability. Others experience mailbox problems, confusing file structures, uncontrolled sharing, duplicate documents, weak access controls or poor user adoption. These challenges reduce the return on the investment.
Hozit Domain Hosting provides Microsoft 365 consulting, migration, configuration, security and support services to organisations across South Africa. We help clients choose suitable licences, prepare their environment, migrate data, configure services, onboard users and manage the platform after deployment.
Our approach is business-led. We first understand how employees communicate, share documents, manage approvals, work remotely and access information. We then design a Microsoft 365 environment that supports those processes while improving security, governance and usability.
Business Challenges
Common IT problems we help solve
Complex licensing
Choosing the wrong licence mix can increase cost or leave users without required features and security controls.
Migration risk
Poorly planned migrations may result in downtime, missing data, duplicate mail, incorrect DNS or user disruption.
Weak account security
Passwords alone are not sufficient protection for cloud identities and business email.
Uncontrolled file sharing
Documents may be scattered across devices, personal drives, email attachments and informal folders.
Low user adoption
Employees may continue using inefficient processes when Teams, SharePoint and OneDrive are not introduced properly.
Permission sprawl
Users may accumulate unnecessary access to mailboxes, teams, sites, files and administrative functions.
Lack of governance
Without naming standards, ownership, retention and review processes, the Microsoft 365 environment becomes difficult to manage.
What Is Included
Comprehensive managed IT support services
The final scope is tailored to the organisation's users, systems, locations, risks and internal capabilities.
Microsoft 365 consulting
We assess the organisation's users, devices, email, files, applications, security requirements and business processes before recommending a Microsoft 365 design.
Licensing and subscription management
Hozit can help select and manage suitable Microsoft 365 subscriptions based on business needs, security requirements and budget.
Tenant setup and configuration
We configure the Microsoft 365 tenant, domains, administrator roles, security defaults, branding and core services according to the agreed design.
Exchange Online migration
We migrate supported mailboxes, contacts and calendars from hosting mail, legacy servers or other platforms into Exchange Online using a planned migration process.
DNS and email configuration
We configure and validate MX, SPF, DKIM, DMARC, Autodiscover and related DNS records required for reliable and secure email delivery.
Microsoft Teams deployment
We configure Teams for chat, meetings, calling, channels and collaboration while applying appropriate policies and ownership controls.
SharePoint implementation
SharePoint can be used for intranets, departmental sites, controlled document libraries, collaboration spaces and structured information management.
OneDrive deployment
We help users store, synchronise and protect work files through OneDrive while reducing reliance on local-only storage.
Identity and access management
Microsoft Entra ID can be configured for user identities, groups, multi-factor authentication, role-based access and supported conditional access policies.
Microsoft 365 security
We assist with multi-factor authentication, anti-phishing settings, safe links, safe attachments, mailbox auditing, administrative separation and security monitoring.
Microsoft Defender configuration
Depending on licensing, Microsoft Defender services can help protect identities, email, endpoints and cloud applications.
User onboarding and offboarding
We standardise licence assignment, mailbox creation, group membership, device setup, access approval and secure deprovisioning.
Mailbox and collaboration administration
Ongoing support can include shared mailboxes, distribution groups, aliases, permissions, Teams, SharePoint and OneDrive administration.
Data backup and retention planning
Microsoft 365 availability does not replace every backup or retention requirement. We help clients review data protection, retention and recovery needs.
Training and adoption
Users receive practical guidance on Outlook, Teams, OneDrive, SharePoint, meetings, file sharing and security responsibilities.
Ongoing Microsoft 365 support
Hozit can provide administration, troubleshooting, user support, security reviews, licence changes and continuous improvement.
Business Benefits
Why organisations choose managed IT support
Professional business email
Exchange Online provides business-grade mailbox services with integrated calendars, contacts and administration.
Improved collaboration
Teams, SharePoint and OneDrive enable employees to communicate and work on shared information more efficiently.
Secure remote work
Users can access approved services from different locations while identity and security controls remain centrally managed.
Centralised administration
Accounts, licences, policies and services can be managed from a unified cloud environment.
Reduced infrastructure burden
Cloud services reduce the need to maintain some on-premises email and collaboration infrastructure.
Scalable subscriptions
Licences can be added or adjusted as the organisation changes.
Stronger security
Multi-factor authentication, Defender services, auditing and access controls improve protection when configured correctly.
Better business continuity
Cloud-based email and collaboration services support access during office disruptions and device failures.
Our Methodology
From discovery to ongoing improvement
Discovery
We identify users, domains, mailboxes, data sources, devices, applications, security requirements and collaboration needs.
Assessment
We review the current environment, migration constraints, DNS, identity, storage, permissions and licensing requirements.
Solution design
We define the licence mix, tenant configuration, migration approach, security baseline and deployment schedule.
Preparation
Accounts, domains, DNS, migration tools, pilot users, backups and communication plans are prepared.
Migration and deployment
Approved mailboxes, data and services are migrated and configured in controlled stages.
Validation and training
We test mail flow, access, permissions, security, devices and user workflows before completing handover.
Support and optimisation
The environment is supported, reviewed and improved as user needs and Microsoft services evolve.
Engagement Options
Flexible IT support models
Microsoft 365 migration project
A planned migration from existing email, files or collaboration platforms into Microsoft 365.
Microsoft 365 managed support
Ongoing administration, support, licence management and security review under an agreed service scope.
Security hardening project
A focused engagement to improve identity, email, administrative access and Microsoft 365 security controls.
SharePoint and Teams project
Design and implementation of collaboration sites, Teams structures, permissions and information workflows.
Co-managed Microsoft 365
Hozit supports an internal IT team with specialist administration, migration, escalation or project capacity.
Technology Coverage
Platforms and technologies we support
Support is subject to the agreed scope, vendor requirements, licences and available technical documentation.
Microsoft 365
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Entra ID
Microsoft Defender
Microsoft Intune
Outlook
Office applications
Power Automate
Power Apps
Power BI
Multi-factor authentication
Conditional Access
SPF
DKIM
DMARC
Autodiscover
Shared mailboxes
Distribution groups
Retention policies
eDiscovery
Audit logging
Windows 11
macOS
Android
iOS
Industries
Managed IT support across key sectors
Healthcare
Secure email, collaboration and controlled information access for healthcare organisations.
Explore Healthcare solutions →Mining
Cloud collaboration for head offices, remote sites, contractors and mobile teams.
Explore Mining solutions →Education
Communication, file sharing and remote learning for schools and training institutions.
Explore Education solutions →Government
Structured collaboration, identity management and secure cloud productivity.
Explore Government solutions →Legal & Professional Services
Secure email, document collaboration and controlled client information access.
Explore Legal & Professional Services solutions →Logistics & Transport
Cloud communication and collaboration across branches, depots and mobile workforces.
Explore Logistics & Transport solutions →Retail & eCommerce
Centralised communication, document sharing and workforce collaboration.
Explore Retail & eCommerce solutions →Manufacturing
Collaboration across offices, factories, warehouses and distributed teams.
Explore Manufacturing solutions →
Why Hozit
A practical technology partner for your organisation
End-to-end delivery
Hozit can manage discovery, licensing, migration, DNS, security, deployment, training and support.
Integrated IT expertise
Our Microsoft 365 work is supported by broader capability in networking, servers, cyber security, devices and managed IT.
Business-focused design
We align Microsoft 365 services with the way employees communicate, collaborate and manage information.
Security-first approach
Identity, administrative access, email protection and data sharing are considered from the beginning.
Flexible engagement
Services are available as projects, managed support, retainers or co-managed assistance.
Local support
South African organisations receive practical support aligned with their operational environment and requirements.
Example Scenarios
How managed IT support can be applied
These are illustrative examples and are not presented as named customer case studies.
Hosted email migration
A growing company may migrate from basic hosting mailboxes to Exchange Online for larger mailboxes, improved reliability and central administration.
Secure remote work
A distributed organisation may deploy Teams, OneDrive, multi-factor authentication and device policies to support remote employees.
Document collaboration
A professional services firm may replace shared email attachments and local folders with controlled SharePoint libraries and Teams workspaces.
Tenant security improvement
An existing Microsoft 365 customer may require administrator role separation, MFA, mailbox rule review, anti-phishing controls and access reviews.
Frequently Asked Questions
Managed IT support FAQs
What is Microsoft 365?
Microsoft 365 is a cloud productivity platform that can include business email, Office applications, Teams, SharePoint, OneDrive, identity and security services.
Does Hozit sell Microsoft 365 licences?
Yes. Hozit can assist with licence selection, subscription management and support.
Can you migrate our email to Microsoft 365?
Yes. We migrate supported mailboxes, contacts and calendars using a planned and tested migration process.
Will we lose email during migration?
A properly planned migration aims to minimise disruption. The exact approach depends on the source platform, mailbox volume and DNS configuration.
Can we keep our existing domain name?
Yes. Your business domain can be connected to Microsoft 365 for email and other services.
What is Exchange Online?
Exchange Online is Microsoft's cloud-hosted business email and calendar service.
What is Microsoft Teams used for?
Teams provides chat, meetings, channels, calling and collaboration through a central workspace.
What is SharePoint?
SharePoint is used for intranets, document libraries, team sites, information sharing and business collaboration.
What is OneDrive for Business?
OneDrive provides cloud storage and file synchronisation for individual work files.
Can Microsoft 365 support remote workers?
Yes. Users can access email, meetings, files and collaboration tools from approved devices and locations.
Does Microsoft 365 include security?
Security features depend on the selected licence. They may include MFA, Defender, conditional access, auditing and data protection controls.
Can Hozit enable multi-factor authentication?
Yes. We can plan and configure MFA while supporting user onboarding and recovery procedures.
Do you provide Microsoft 365 support?
Yes. We support users, administrators, Exchange Online, Teams, SharePoint, OneDrive, licensing and security.
Can you back up Microsoft 365 data?
Yes. We can assess backup and retention requirements and recommend suitable data protection solutions.
Can Hozit set up shared mailboxes?
Yes. We configure shared mailboxes, aliases, permissions and distribution groups.
Can you help organise Teams and SharePoint?
Yes. We can design structures, ownership, permissions, naming standards and document libraries.
Can you move files from a local server to SharePoint or OneDrive?
Yes, subject to assessment of data volume, structure, permissions, file types and business requirements.
Which Microsoft 365 licence should we buy?
The correct licence depends on required applications, mailbox features, security, device management and compliance needs. We prepare a tailored recommendation.
How much does Microsoft 365 migration cost?
Pricing depends on users, mailboxes, data volume, source systems, security requirements and project complexity.
How do we get started?
Contact Hozit for a Microsoft 365 assessment. We will review your current environment and recommend an appropriate plan.
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Explore Managed IT Support →Cyber Security
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Speak to Hozit about your users, infrastructure, support challenges and technology priorities.