Missed customer calls
Calls may go unanswered when there is no queue, overflow routing, voicemail or remote-user capability.
Business Communications Solutions
Professional VoIP, business landline and call centre solutions for modern organisations
Hozit supplies and supports hosted and on-premise business telephony, geographic landline numbers, SIP trunks, PBX systems, call recording, IVR, queues and complete contact-centre platforms.
Service Overview
Professional IT support for growing and established organisations
Reliable voice communication remains essential for sales, customer service, debt collection, technical support, healthcare, professional services and daily business operations.
Modern VoIP technology allows organisations to make and receive calls over secure internet connections instead of relying only on traditional analogue telephone infrastructure. It supports office users, branch sites, mobile teams and remote agents on one centrally managed platform.
Hozit Domain Hosting provides business VoIP, geographic landline numbers, SIP trunks, hosted PBX systems, on-premise FreePBX deployments and complete call centre solutions for South African organisations.
Businesses can obtain professional local numbers, route calls to departments or remote staff, configure IVR menus, record calls, manage queues and monitor performance through real-time and historical reporting.
Our call centre solutions support inbound, outbound and blended operations, including sales, customer service, collections, appointment booking, surveys, help desks and campaign-based calling.
Business Challenges
Common IT problems we help solve
Unprofessional mobile-only presence
Using personal cellphone numbers can reduce credibility and make business communication difficult to manage.
High call costs
Traditional telephony and unmanaged mobile calling can increase operating costs.
Limited visibility
Management may not know call volumes, waiting times, missed calls, recordings or agent performance.
Disconnected branches and remote staff
Employees may use separate numbers and systems without central control.
Call centre inefficiency
Manual dialling, poor lead allocation and limited reporting reduce agent productivity.
Compliance and dispute risk
Missing call recordings and audit trails can make quality assurance and dispute handling difficult.
Single points of failure
A telephony outage can interrupt sales, support and customer-service operations.
What Is Included
Comprehensive managed IT support services
The final scope is tailored to the organisation's users, systems, locations, risks and internal capabilities.
Business landline numbers
Hozit can provision supported South African geographic and business telephone numbers for professional inbound and outbound communication.
Geographic numbers
Local area-code numbers can support a business presence in selected South African regions, subject to provider availability and regulatory requirements.
Number porting
Existing eligible business numbers can be ported from another provider, subject to documentation, account status and porting rules.
SIP trunks
SIP channels connect a PBX or call centre platform to the public telephone network for inbound and outbound calls.
Hosted PBX
A cloud-hosted telephone system provides extensions, routing, IVR, queues, voicemail and administration without an on-site PBX server.
FreePBX and Asterisk
Hozit deploys and supports FreePBX and Asterisk-based business telephone systems for flexible on-premise or cloud use.
IP phone deployment
We configure supported Yealink and other compatible IP phones for offices, reception areas, managers and call centre users.
Softphones
Users can make and receive business calls through supported desktop and mobile softphone applications.
Interactive voice response
IVR menus route callers to sales, accounts, support, reception or other departments.
Call queues
Incoming callers can wait for available agents while announcements, music and queue rules are applied.
Call recording
Inbound and outbound calls can be recorded for quality, training, compliance and dispute-resolution purposes, subject to applicable law.
Voicemail and voicemail-to-email
Missed calls can be captured and delivered to authorised users by email where supported.
Time conditions
Calls can follow different routes during business hours, after hours, weekends and public holidays.
Ring groups
Multiple extensions can ring together or in sequence to improve call-answering rates.
Call forwarding
Calls can be routed to extensions, branches, mobile users or alternative numbers according to configured rules.
Inbound call centre
Queue-based platforms support customer service, enquiries, help desks, bookings and support operations.
Outbound call centre
Dialler solutions support sales, collections, campaigns, surveys and follow-up calling.
Blended call centre
Agents can handle both inbound queues and outbound campaigns from one platform.
Predictive and power dialling
Supported dialling modes reduce manual dialling and help improve agent contact time.
CRM integration
Calls, leads, dispositions, notes and recordings can be linked to a CRM or business application through supported APIs and integrations.
Live dashboards
Supervisors can monitor logged-in agents, call states, queue activity, waiting calls and campaign performance.
Historical reporting
Reports can cover call volumes, abandoned calls, answer rates, talk time, handling time and agent activity.
Quality assurance
Authorised supervisors can review recordings, score interactions and provide coaching feedback.
Remote-agent solutions
Agents can work from approved home or branch locations using secure softphones, IP phones and browser-based systems.
Call centre wallboards
Large-screen dashboards can display queue status, service levels and operational performance.
Business continuity routing
Alternative trunks, failover destinations and remote access can reduce disruption during outages.
Business Benefits
Why organisations choose managed IT support
Professional business presence
A dedicated landline number and structured call handling strengthen credibility.
Lower communication costs
VoIP can reduce calling and infrastructure costs depending on usage and provider rates.
Improved call handling
Queues, IVR, forwarding and overflow rules help reduce missed calls.
Centralised administration
Extensions, numbers, users, recordings and routing are managed from one platform.
Remote work support
Employees and agents can use business extensions from approved remote locations.
Operational visibility
Dashboards and reports help managers understand demand and performance.
Quality and compliance support
Recordings and audit trails support monitoring, training and dispute resolution.
Scalable capacity
New users, extensions, numbers, queues and campaigns can be added as requirements grow.
Our Methodology
From discovery to ongoing improvement
Requirements assessment
We review locations, users, call volumes, numbers, departments, call centre workflows and internet connectivity.
Solution design
Hozit designs the numbering, SIP, PBX, IVR, queue, recording, device and reporting architecture.
Provisioning
Numbers, trunks, extensions, phones, softphones and server resources are prepared.
Configuration
Call routes, IVR menus, queues, permissions, recording policies and failover rules are configured.
Integration and migration
Existing numbers, CRM systems, users and call flows are connected or migrated.
Testing and training
Inbound, outbound, failover, recording, reporting and user scenarios are tested before launch.
Support and optimisation
Hozit provides monitoring, troubleshooting, reporting assistance and ongoing improvement.
Engagement Options
Flexible IT support models
Business landline package
A professional number with inbound routing, voicemail and optional softphone or IP phone.
Hosted PBX service
Cloud telephony with extensions, IVR, queues, recording and administration.
On-premise PBX deployment
A FreePBX or Asterisk solution installed on approved customer infrastructure.
SIP trunk service
Voice channels and numbers connected to an existing compatible PBX.
Call centre platform
Inbound, outbound or blended contact-centre technology with agents, dialling, recording and reporting.
Managed telephony service
Ongoing support, monitoring, configuration changes, user administration and reporting assistance.
Technology Coverage
Platforms and technologies we support
Support is subject to the agreed scope, vendor requirements, licences and available technical documentation.
VoIP
SIP
SIP trunks
Hosted PBX
FreePBX
Asterisk
PJSIP
WebRTC
IVR
Call queues
Call recording
CDR
Queue reports
Predictive dialler
Power dialler
Progressive dialler
Softphones
Zoiper
Bria
Linphone
Yealink IP phones
Grandstream
Geographic numbers
Number porting
DIDs
Toll-free numbers
CRM integration
REST APIs
AMI
ARI
TLS
SRTP
QoS
VLANs
Failover routing
Remote agents
Industries
Managed IT support across key sectors
Healthcare
Telephone solutions for clinics, laboratories, practices, bookings and patient enquiries.
Explore Healthcare solutions →Mining
Centralised communications for head offices, sites, suppliers and operational teams.
Explore Mining solutions →Education
Reception, admissions, support and campus communication solutions.
Explore Education solutions →Government
Structured call handling, queues, recording and citizen-service contact centres.
Explore Government solutions →Legal & Professional Services
Professional numbers, reception routing and recorded client communication.
Explore Legal & Professional Services solutions →Logistics & Transport
Booking, dispatch, customer service and operations communication.
Explore Logistics & Transport solutions →Retail & eCommerce
Sales, order support, customer service and multi-branch call management.
Explore Retail & eCommerce solutions →Financial Services
Recorded, monitored and reportable calling for service, sales and collections.
Explore Financial Services solutions →
Why Hozit
A practical technology partner for your organisation
End-to-end delivery
Hozit can supply numbers, trunks, PBX systems, phones, call centre software and technical support.
Call centre experience
Our solutions support sales, debt collection, customer service and campaign-based operations.
Flexible deployment
Services can be hosted, cloud-based, on-premise or hybrid according to requirements.
Business continuity focus
Failover routing, backups and remote-user options are included in solution planning.
Integration capability
We connect telephony to CRM systems, recordings, dashboards and business workflows.
Local support
South African clients receive practical support for numbers, routing, devices and platform issues.
Example Scenarios
How managed IT support can be applied
These are illustrative examples and are not presented as named customer case studies.
Professional business number
A small business may replace personal cellphone numbers with a geographic landline routed to reception and mobile staff.
Multi-department PBX
A company may use one main number with IVR options for sales, accounts, support and management.
Debt collection call centre
Agents may use outbound campaigns, call recording, CRM dispositions, supervisor dashboards and performance reporting.
Remote customer-service team
Agents may securely answer queue calls from different locations using softphones and centrally managed extensions.
Frequently Asked Questions
Managed IT support FAQs
Does Hozit provide business landline numbers?
Yes. Hozit can provide supported South African geographic and business telephone numbers, subject to availability and verification requirements.
Can I keep my existing landline number?
Eligible numbers may be ported to the new service, subject to provider rules, supporting documents and account status.
What is VoIP?
VoIP is technology that carries voice calls over an IP network or internet connection.
What is a SIP trunk?
A SIP trunk connects a compatible PBX or call platform to external telephone networks.
Does Hozit install FreePBX?
Yes. Hozit deploys, configures and supports FreePBX and Asterisk-based systems.
Can I use desk phones?
Yes. Supported IP phones can be provisioned for reception, office staff, managers and call centre agents.
Can staff use mobile phones or laptops?
Yes. Approved users can use compatible softphones on computers or mobile devices.
Can remote employees use the business number?
Yes. Calls can be routed to secure remote extensions, softphones or approved alternative destinations.
Do you provide call centre solutions?
Yes. Hozit provides inbound, outbound and blended call centre platforms.
What call centre features are available?
Features may include queues, diallers, campaigns, lead allocation, recording, dispositions, dashboards, wallboards and reports.
Can the call centre connect to a CRM?
Yes. Supported CRM and application integrations can link calls, leads, notes, dispositions and recordings.
Can calls be recorded?
Yes. Calls can be recorded according to the platform configuration and applicable legal and organisational requirements.
Do you provide IVR menus?
Yes. IVR menus can route callers to departments, queues, extensions and information services.
Can we see missed and abandoned calls?
Yes. Supported systems provide call detail records, queue reports and missed or abandoned-call information.
Can supervisors monitor agents?
Yes. Authorised supervisors can view live status, reports and recordings and may use supported monitoring functions.
How many simultaneous calls can we make?
Capacity depends on the number of SIP channels, licensing, bandwidth and platform resources.
What internet connection is required?
A stable low-latency connection with adequate upload and download capacity is required. QoS and backup connectivity may be recommended.
Can the system work during an internet outage?
Failover options may route calls to alternative numbers or connections, depending on the solution design.
How much does a VoIP or call centre solution cost?
Pricing depends on numbers, channels, users, devices, call volumes, hosting, integrations and support requirements.
How do we get started?
Hozit begins with a requirements assessment covering users, numbers, call flows, call volumes, locations and reporting needs.
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Speak to Hozit about your users, infrastructure, support challenges and technology priorities.